Terms of Service (TOS)
(All terms and conditions outlined here are concise, no-nonsense version of plain common industry standards)
Use of Mach-4 service constitutes acceptance of our TOS and Acceptable Use Policy (AUP)
THIS AGREEMENT is made and entered between Mach-4 Network, a div. of Bravo Technology Center located at 8314 Ridge Road West, Brockport, NY 14420, hereafter referred to as Mach-4,
_____________________________________________________________________________ hereafter referred to as
The parties agree as follow:
PAYMENTS: Setup fees and domain name registration fees are payable at sign up and are non-refundable. Monthly hosting fees are billed quarterly in advance. Prepayment Discounts applied to 6-month and 1-yr advance payment. Service is billed in full-month increments. Rates, Fees and Discounts are published on Rates page online.
BILLING: YOU will receive electronic invoice only. YOU are responsible for checking your email regularly and informing us of email changes.
SUSPENSION: Grace period is 7 days. Past due accounts are subject to suspension. A fee of $50 is required for re-activation. Mach-4 may suspend service immediately with written notice to follow.
TRIAL PERIOD: YOU may terminate the contract within the 14-day trial and have all hosting fees refunded, if the service is not satisfactory as judged by YOU. At your request, service will be re-established at the Original Provider prior to switching. YOU will be responsible for the regular expenses at the original provider, while Mach-4 will provide all the labor for switching back.
TERMINATION: Mach-4 may terminate the contract with a minimum of 30-day notice. YOU may terminate the contract with a minimum of 7-day notice. In the event of early cancellation, a prorated refund will be issued for unused months, after a $25 fee is deducted. Any prepayment discounts issued will be reverted.
EXCLUSIONS: Mach-4 is only responsible for the server side setup. We keep the host up and running, provide YOU with the space as agreed and maintain a communications link to the Internet backbone. Any client side setup, customization, configuration, troubleshooting, clarification and tutorial beyond the disclosure of technical specifications is NOT covered. Such services are available at standard consulting rates.
OVERAGE: As a courtesy, we allow you to exceed your quota as agreed at sign up. You will be temporarily billed for the next higher plan which will cover the overage. Overage of 2 consecutive months will trigger an automatic upgrade of plan, subject to all the standard fees and setup charges. YOU are responsible for managing your space and bandwidth usage.
CONDUCTS: YOU agree to never engage in any unlawful activities (including pornography and sending bulk unsolicited email) while using our services. In the event of violation, YOU agree to reimburse Mach-4 for all legal expenses incurred, plus a fee of $500. More detailed descriptions are listed in our Acceptable Use Policy (AUP).
CONFIDENTIALITY: Mach-4 will not disclose to any party any information regarding the content stored in our hosting space, except when demanded by law enforcement with court order.
WARRANTIES: Mach-4 makes no warranties, expressed or implied regarding the service level and performance. Service Level Agreement (SLA) with specific Quality of Service (QoS) metric are currently not available through Mach-4. Mach-4 shall not be liable to YOU for any claims, damages or loss of profit direct or indirect arising out of the Services provided, including, but not limited to, losses or damages resulting from the loss of data as the result of delays, non-deliveries, or service interruptions.
AMENDMENT: Mach-4 reserves the right to amend the terms and conditions of this Agreement, upon posting announcement online and/or email notification to YOU. Any changes in service fees would become effective only at the end of the period for which YOU have prepaid. Utilization of the Service by YOU past the effective date shall constitute acceptance of such change(s). YOU are solely responsible for staying informed with respect to changes in this Agreement and the Acceptable Use Policy document posted online.
IN WITNESS WHEREOF, the parties hereto, agree to all the terms and conditions of this Agreement.
Mach-4 Network YOU